CONTACT

For enquiries and appointments, please email:

Privacy Policy

Anna Powell Occupational Therapy is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) as outlined in the privacy act 1988 (Cth). This privacy policy outlines how we collect, use, store, disclose and manage your personal information in accordance with APP 1.3. A copy of the Australian privacy principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

We collect and hold personal information about our clients and individuals associated with our occupational therapy services. This information may include:

Name and contact information (address, phone number, email address)
Date of birth and gender
Referral information, medical history and health information
Billing details and commonwealth identifiers (NDIS registration number)
Other information relevant to the provision of occupational therapy services

We collect personal information directly from you or a person authorised to provide information on your behalf. This information is collected through various means including in person consultations, telephone conversations, and email communications.

We collected and use personal information for the following purposes:

Providing occupational therapy services
Maintaining accurate client records
Billing and processing payments
Communication and appointment scheduling
Responding to inquiries and requests
Applying with legal and regulatory obligations
Improving our services

We may disclose your personal information to Government agencies and regulatory bodies as required by law. Additional consent, verbal or written will be obtained to liaise with 3rd parties such as: Other health care professionals involved in your care, service providers for the purpose of referrals and coordinating your care, billing companies, support coordinators, Local Area Coordinators, plan managers, or any other person or organisation with your consent. The presence of others in a therapy session gives implied consent for information sharing during a session unless you instruct us not to.

Storage of personal information:

We aim to keep your personal information secure and up to date. Any personal information that is collected by us will be held on Halaxy, health management system and any hard copies will be shredded. All record keeping and documentation of therapy and interactions are dealt with in accordance with the Occupational Therapy Board of Australia code of conduct (2014).

We take reasonable steps to protect your personal information from unauthorised access disclosure and misuse. This includes physical, electronic, and managerial safeguards to ensure the confidentiality and security of your data.

Access to personal information:

You may request to update, change or have removed your personal information which is held by the service. If you would like to access or correct your personal information please contact us using the details provided below.

Complaints:

If you have concerns about how we handle your personal information, please contact us, and we will do our best to address your concerns promptly.

If you have any questions or concerns regarding our privacy policy or the handling of your personal information please contact:

phone: 0432 931 412

Email: annapowellot@outlook.com